How we run Pilates classes

Terms and conditions

1.Classes: Pilates classes are run in consecutive 15-week blocks. The class duration is 1 hour. Payment must be made in advance, preferably in full for the 15 weeks, or we will accept 2 payments of £105 for the block. Current class attendees have the first option to continue in the next 15-week block

2.Payment: A block of 15 classes cost £210. This is payable by the first class of the block at the latest. Failure to make a payment by the start of the block may result in your place being given to the next person on the waiting list. You may pay cash, cheque or credit/debit card. Cheques to be made payable to ‘Southfields Physiotherapy Ltd’

3.Missed classes, cancellations, no shows and make-ups: We understand that you may have to miss a class/classes. We’d be grateful if you could advise reception that you will not be attending your class with as much notice as is possible (minimum of 24 hours to qualify for a make up class). This makes it possible to facilitate the make up process for all. No shows in classes do not qualify for make ups, and in addition, cancelled and missed classes do not qualify for a refund

Make-Up class terms.

  • 3.1 Tuesdays to Saturdays, please call reception the day before your preferred make up class to book this, during the reception hours of 08:00 to 20:00. You can still contact reception on the day if need be.
  • 3.2 Monday make up classes can be arranged by contacting the Saturday reception team, 08:30 to 14:30. Or again, you can call on the day.
  • 3.3 Please do not leave telephone messages or email the clinic re: arranging make up classes. If you do, these will not be acknowledged or noted unfortunately.
  • 3.4 To facilitate the make up class process, we request that you cancel any class that you are not able to attend in advance, even if at short notice.

4.Special circumstances: Should you have any special circumstances such as illness or injury that occurs during your 15-week blocks, please inform not only your instructor but importantly reception. We may be able to assist you during this period

5.Refunds and credits: Missed classes are not refundable. Should a class be cancelled by Southfields Physiotherapy, you will be entitled to a credit which can be offset against the next Pilate block, or an additional make up class will be offered. In certain special circumstances, and agreed by the Clinic Director, refunds will be processed

6.Pilates Assessments: New class participants are required to attend a Pilates Assessment with a Chartered Physiotherapist prior to joining a Pilates class at Southfields Physiotherapy. During this assessment a detailed medical history is taken and fundamental principles of Pilates are explained and taught practically. These assessments are considered an important component in the management of client safety

7.Waiver forms: In certain exceptional circumstances (Physiotherapists, Personal Trainers) a Pilates Assessment may not be required. A waiver form is to be completed, signed and returned to Southfields Physiotherapy before commencement of the first Pilates class

8.Registration: Registration webforms are emailed to all current participants 3 weeks prior to the start of the next 15-week block. You will only secure your place when the webform has been completed and emailed back to Southfields Physiotherapy. One reminder email will be sent to those who have not replied within the designated time. If there is no response upon receipt of this email, your place will offered to the first name on the waiting list

You will only secure your place when the webform has been completed and emailed back to Southfields Physiotherapy. One reminder email will be sent to those who have not replied within the designated time. If there is no response upon

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